Catering Policy 
All catering orders will begin with a consultation. During the consultation, details will be provided for your specific needs. The policies below are effective for all confirmed orders.

Menu Selections
Menu selections are to be finalized no later than two weeks (14 days) prior to your event date. 

Deposits & Guaranteed Minimum Guest Cost
Your cost sheet reflects a guaranteed minimum guest count. Your non-refundable 50% deposit secures your date and City Soul’s services and is based upon the guest count.  Your minimum guest count is not eligible for a reduction in guests beyond two weeks (14 days) of the start of your event.  You will be responsible for 100% of the Guaranteed Minimum Guest Count.  The 50% security deposit is due upon acceptance of your cost sheet and menu.

Rush orders (events occurring week of request)
Full payment must be made at the time invoice is issued to confirm order.
Orders placed the week of your event will acquire an additional fee starting at $25.00. Note: Fees will increase depending on party size.

Tastings
After reviewing your cost sheet and customized menu, City Soul may schedule a tasting with the event planner/owner and one guest at your request. Once menu and cost sheet are confirmed, the tasting will be covered by City Soul.  If you choose to not retain City Soul for your event, you will be responsible for the cost of food and labor to prepare it. We will provide an itemized invoice for your tasting.

Payments
Final payment is due 7 days before your event date. All payments are made via Zelle or cash app. Payment information is provided in your cost sheet. Orders placed the week of your event is subject to availability and will acquire an additional fee starting at $25.00. 
**Note: Fees will increase depending on party size. 

Booking an Event
To properly plan and ensure the success of your event, please reserve the date as soon as possible. City Soul will do our best to accommodate any last minute events, but we cannot guarantee the availability of all menu items. Please note that Saturdays and Sundays are not considered business days for the purpose of booking, confirming, or altering a previously booked event.

Delivery Fees
An additional delivery fee is applied to orders requiring drop off. Our Delivery fee is $0.56 per mile round trip from the Oxon Hill, MD area. You are also responsible for any tolls we may inquire during our delivery. 

Set up Fees
Event set up starts at $100.00 and includes warming racks, chafing fuel, and serving utensils. This fee is subject to increase based on your party size. 

Food Allergies 
City Soul is not responsible for any food allergies not specified on the Catering Request form or during the consultation. 

Damages and Loss
City Soul is not responsible for damages or loss of food products once picked-up or delivered. 

Cancellation Policy 
City Soul has the right to cancel an event the day of if we are unable to fulfill the order due to lack of equipment, working spaces, or any terms and conditions discussed during the consultation but not carried out once on site.

City Soul has the right to cancel an event if it’s deemed not safe for staff to work the event. These cancellations will result in a no refund to the customer. 

If for any reason City Soul is unable to fulfill the catering order, we will inform you as soon as possible and provide you a full refund for all payments made.

Rescheduling of service 7 days prior to the customers event is subject to availability. Rescheduling 7 days or less prior to the customers event will be subject to availability and additional fees to cover the cost of perishable food items purchased. 

Inclement Weather Policy
In the event of inclement weather, City Soul reserves the right to cancel a contract on the day of the event if road conditions are deemed unsafe by MDOT. If the catering event could go forward, but the customer decides to cancel their event for any weather-related reason, the customer will be required to inform the caterer 48 hours in advance to receive 50% of the full payment paid. If the customer does not cancel within the 48 hour period, the customer will be billed the full charge for the event. 

Leftovers
Food prepared and provided by City Soul belongs to the receiving customer, and any unused food items are not returnable. Our full service package includes wrapping and packing of all leftovers under the food safety guidelines set forth by the MD State and Local Health Department. City Soul will use all proper handling of any and all menu items not consumed by guests onsite. You, “the Customer,” agree to hold City Soul harmless from any and all causes that may arise from the consumption of any of your leftover foods.